Birthday

Graduation

Anniversary

Congrats

Thank You

Wedding

Shop by Occasion

center

High Quality Products

Fast Worldwide Delivery

Customer Satisfaction Guaranteed

Easy Return

start

{"en":"Veny Dolsy","ar":"Veny Dolsy Ocean"}

Brilho

BIGOTTI

Sergio Tacchini

Daniel Klein

Hair Touch

Kicky

Alvira

Ysis

Sara Collection

Evias

Free Look

Lafer

Mya Bay

Table of Contents
1. Account and Registered User
2. Order process
3. Payment
4. Payment on Delivery
5. Discount Coupons
6. Warranty Terms &amp; Conditions
7. Miscellaneous Provisions
8. Liability and Indemnity
9. Intellectual Property
&nbsp;
Terms &amp; Conditions
As a user of this Website, you acknowledge that your use of this Website for any reason is subject to our terms and conditions mentioned below.
We reserve the right to change these Terms and conditions at any time. Any such changes will be deemed to have taken effect when posted on this website.
&nbsp;
1. Account and Registered User
1.1 In order to access certain functions (such as purchasing Products), you must register and create an account secured by a password (the &ldquo;Account&rdquo;). Your Account is exclusively personal to you and is non-transferable to any third party.
1.2&nbsp;To be a Registered User, you must be 21 years of age and must provide true and accurate information (including your name, date of birth, e-mail address &hellip; etc.) as requested during the Account creation process.
1.3 You are responsible to maintain the confidentiality of your Account. In case you have concerns regarding your Account or are aware of misuse, then please inform us immediately (see Contact Us for more information and contact details).
&nbsp;
2. Order process
2.1&nbsp;You agree to pay the full amount as indicated during the order process, including shipping costs or other charges that may be applicable.
2.2 Once an order is &ldquo;confirmed&rdquo;, we will send to you an order acknowledgment e-mail, detailing the Products you have ordered.
2.3 After our acceptance of your order, we will dispatch the ordered products if you have made full payment through your Card (or upon receiving payment at the time of product delivery).
2.4&nbsp;You can check your &ldquo;Account&rdquo; for details of your previous orders.
&nbsp;
3. Payment
3.1 We accept payment from your credit or debit card once we receive your purchase order and after we have checked your card details. We also accept cash on delivery of the Products (please refer to Section 4).
3.2 In case we are unable to supply the Products, we will inform you at the earliest possible and a full refund will be given where you have already paid for the Products.
3.3 To ensure that your Card is used with your consent, whether you select K-net or Visa/MasterCard as your payment method, we will direct you to the related payment gateway where you will be asked to enter your card details (e.g. card number, expiration date, &amp; pin code).
3.4 Verification of the Customer and Customer&rsquo;s Card Information responsibility (to authorize the transaction deducting payments) lies with the respective payment gateway and /or the card issuer bank. We are not liable for any losses or damages occurring out of fraudulent transactions happening due to attacks or breaches on any payment gateway, attacks or breaches on issuer banks, or due to Customer&rsquo;s Card details, PIN verification details, password verification details, or any other details authorizing purchase on the payment gateway being acquired by persons of malicious intent or persons who may not be the rightful owners of the card.
3.5&nbsp;All prices include taxes (if applicable) but exclude delivery charges (unless otherwise mentioned.
3.6&nbsp;We try our best efforts to ensure that product prices displayed on Venydolsy.com are accurately listed; however, it is possible that errors may occur. If we discover such an error in the price of the Products you have ordered and paid for, we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or cancel the order. If we are unable to contact you, we will automatically treat the order as canceled and refund you in case you have already paid. If you wish to cancel an order for which you have already paid, we shall fully refund you.&nbsp;
 4. Payment on Delivery
We accept Cash or Card payment at the time of products delivery subject to the below conditions:
4.1&nbsp;Our representative will also carry a mobile payment terminal to effect payment by Card (K-Net or Visa/Mastercard).
4.2&nbsp;We do not accept payments by cheque, gift vouchers, or discount coupons in place of cash or Card.
4.3 If we were unable to reach the customer for 48 hours following the scheduled delivery date, the order will be automatically canceled.
&nbsp;
5. Discount Coupons
Occasionally, we may issue promotional codes, discount coupons (and other marketing incentives) to our Registered Users, which can be redeemed by the Registered Users, subject to the following;
5.1&nbsp;Discount Coupons are valid up to the mentioned expiry date.
5.2&nbsp;Discount Coupons must be used prior to checkout.
5.3&nbsp;Discount Coupon cannot be partially used, nor can be used twice.
5.4 Discount Coupons cannot be used in case of cash-on-delivery as a mode of payment.
5.5&nbsp;Users can use only one Discount Coupon per order transaction. 
6. Warranty Terms &amp; Conditions
All Products are covered with a one ( 2 years&nbsp; ) year warranty for manufacturing defects. The Warranty does not cover repairs caused by misuse, breakage, mishandling, cleaned using improper chemical material.
&nbsp;
7. Miscellaneous Provisions
7.1 Your use of the Website and the contract between you and Veny Dolsy shall be governed by the laws of the State of Kuwait.
7.2&nbsp;Any links to other Internet sites contained on Venydolsy.com are provided as means of convenience to the User, and we are not responsible for the content or operation of such linked Internet sites. The use of such linked Internet sites is done at your own risk and cost.
7.3 We reserve the right to transfer, assign or sub-contract the benefit of part or the whole of any rights or obligations to any third party.
7.4 No delay or failure to exercise any powers, rights, or remedies by ourselves under these Terms will operate or be considered as a waiver of them.
7.5 You agree that all agreements, notices, disclosures, and other communication that we provide to you electronically satisfy any legal requirement that such communication is in writing.
&nbsp;
8. Liability and Indemnity
8.1 We do not guarantee nor warrant that the website or any of the services available through it will be error-free, and it is possible that there may be a delay, inaccuracies, or omissions in materials or services available through the website.
8.2 We take all reasonable measures to prevent the introduction of viruses and such malicious code to Venydolsy.com, yet, we do not warrant that the website (and the service made available through it) is free from such malicious features. We are not liable for any damages or harm caused or arises directly or indirectly from such features.
8.3 In no event we shall be liable to you (or to any third party) for any direct or indirect, consequential loss, or damages (such as loss of profits or programs or data).
8.4 You are responsible for maintaining the confidentiality of your Account and its password and for restricting access to your computer. We are not liable for losses caused as a result of unauthorized access to information provided by you.
8.5 We reserve the right to refuse service, suspend/terminate accounts, cancel orders, and remove content at our sole discretion.
8.6 We shall be under no liability for delays or failure to deliver Products or otherwise perform any obligation due to events of Force Majeure and/or events beyond our control (noting that Force Majeure shall mean, and not limited to, events of the war, civil war, and commotion, rebellion, riots, flood, earthquake, cyclones, or any other natural disaster or acts of God).
&nbsp;
9. Intellectual Property
9.1&nbsp;You acknowledge and agree that all trademarks, copyright, and all other intellectual property rights (in materials and/or content) made available for your use of Venydolsy.com shall remain at all times owned by us.
All trade names, service names, product names, or logotypes are trademarks owned by us and protected by the laws of the State of Kuwait.
You acknowledge and agree that the material in Venydolsy.com is made available for your personal and non-commercial use.
 9.2 As Registered Users, you may wish to post reviews, questions, or suggestions. You agree not to post any content that breaches common decency, contrary to prevailing laws and public morality, or is inflammatory.
&nbsp;
9.3 We have the right and option (yet, not obliged) to monitor or remove any User Content and take no responsibility for any User Content posted by you or any third party.

Terms & Conditions

&nbsp;
Veny Dolsy is committed to safeguarding the privacy of Registered Users and visitors and seeks to comply with applicable legal requirements in respect of data collection, processing, and transfer. By using venydolsy.com you expressly consent to use your Information, as outlined in this Privacy Policy. Collecting Personal Information
We use the information you provide us to improve the Products and Services we offer you, perform our contractual obligations related to your purchase of Products and obtaining payment, and register you with Venydolsy.com,
 Fraud Prevention
In order to protect our customers and us from fraud and theft, we may share any of the Personal Information (for confirming the identity and other information in our customer records) with financial and other organizations (including law enforcement agencies) involved in fraud prevention and detection.
&nbsp;
Disclosure of Your Information
While we will make every effort to safeguard and keep confidential the information provided to us, we might share your Personal Information for the following reasons: - To other organizations to administer any prize draws or competitions. - To whom we assign our rights and duties under our agreement with you. - If the law compels us to do so.
&nbsp;
Cookies
We may use technologies, such as cookies or other technologies, to remember your information when you use Venydolsy.com, assess trends, and otherwise monitor the way in which Venydolsy.com is being used.
&nbsp;
Security
We take all reasonably necessary steps to protect against unauthorized access, disclosure, or destruction of Personal Information. We are not responsible for unauthorized access or use by third parties unless such access is enabled because of our gross negligence or willful misconduct.
&nbsp;
Links
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
&nbsp;
Google Analytics
Our website uses Google Analytics to help us learn about who visits our site and what pages are being viewed.
&nbsp;
Changes To This Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Privacy Policy

&nbsp;
1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shipping &amp; Delivery
We help you stay in the convenience of your own home while we do the delivery. For your convenience, you can store multiple delivery addresses in your account. Please make sure your address details are entered fully and accurately.
We shall contact you before making the delivery, and please make sure you are at home (or another adult over 18 years old at the time of the visit.
&nbsp;
1.1 Delivery time.
Once you place your order, we will start working on it right away. Shipping and processing times depend on region location. The standard delivery/shipping typically takes between 3-5 days (as for international orders, it may take 2 -3 more days).
We do our best efforts to accommodate your preferred delivery timings and date. Yet, the actual time of delivery may vary due to uncontrollable reasons.&nbsp;We shall contact you at least 60 minutes prior to the scheduled delivery time.&nbsp;The delivery time estimate is based on business days and does not include weekends and holidays.
You will receive the shipping estimates in your Order Confirmation email.
&nbsp;
&nbsp;1.2 Delivery Process.
If there is a change in the delivery address after the invoice is made, you have to contact our Customer Service Center. We do not accept phone instructions due to security reasons.
In case of the absence of the customer at home, the delivery is considered complete if any family member&nbsp;signs the invoice/delivery note&nbsp;by an adult aged 21 years at least.
Products are considered delivered in good condition upon the acceptance of the delivery note and physical inspection of the product by the product recipient. If the recipient refuses to inspect the product, then he will be responsible as no claims for damage or missing parts (if applicable) can be made against us later.
If you are not at the specified delivery location at the agreed delivery time/date, our representative will wait at the address for 30 minutes and try to contact you. If failed to contact us, our representative will depart, and a call will be made again later in the day.
Risk of loss or damage and title to purchased products shall pass to you upon delivery of the products at the provided address (and subject to having received the full payment for the products).
 1.3 How much does shipping cost?
We offer free delivery for orders over KD&nbsp;30&nbsp;(or its equivalence in other currencies), and orders under KD&nbsp;30&nbsp;will be charged between KD 2-4 (depending on your region).
International shipping fees vary by region, and you will be provided with the shipping fee at &ldquo;payment checkout.&rdquo;
&nbsp;
1.4 Order tracking.
After you place an order, you'll receive an email confirmation with your order number. You can track the status of your order in&nbsp;your email.&nbsp;&nbsp; Please allow up to 24 hours for the tracking information to update before reviewing your shipment status.
&nbsp;
2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Returns &amp; Replacement
&nbsp;We strongly suggest that you check your Products carefully at the time of delivery.&nbsp;Products purchased can be returned or exchanged within fourteen (14) days from the purchase date, subject to the following conditions:
- Products are in good saleable condition.
- Products have a manufacturing defect
- We have the right to refuse product returns or replacements when they were sold during special promotions and/or discounts.
 You may note that refunds made on K-net, Visa/MasterCard may take up to 4-6 weeks. Also, you have the option to accept gift coupons instead of monetary refunds.

Shipping & Return Policy

&nbsp;
1.&nbsp;ACCOUNT INQUIRIES
1.1&nbsp;Do I need to register?
You need to be registered to be able to buy, and it helps you and Veny Dolsy by:
- Contacting you whenever needed.
- Ensuring a safe shopping experience.
- Get updates on the latest products, promotions, and special offers.
- Make item recommendations and suggestions.
1.2&nbsp;How to create an account?
Simply click on the&nbsp;signup link&nbsp;and follow the onscreen instructions.
1.3&nbsp;What if I forgot my Password?
You just need to click on the &ldquo;Forgot password&rdquo; link and follow the directions.
1.4&nbsp;Do I need to have an account to place a purchase order?
Once you have&nbsp;created an account&nbsp;and&nbsp;logged on, you can make your purchase order. However, you may select to make a purchase without creating an account if you click on the &ldquo;Guest&rdquo; icon.
1.5&nbsp;Will my account expire if I do not use it for a while?
No, your account will remain valid.
1.6&nbsp;Can I create multiple accounts?
Yes, as long as each account has a unique e-mail address for&nbsp;registration.
1.7&nbsp;How to cancel my account?
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
&nbsp;
2.&nbsp;ORDER INQUIRIES
2.1&nbsp;How do I place an order?
Once you come across any item you would like to purchase, just click on &ldquo;add to cart,&rdquo; and your item will be added to your&nbsp;shopping cart. All items you&rsquo;ve selected will be saved in your xcite.com&nbsp;shopping cart, which can be viewed at any time by clicking on the&nbsp;shopping cart link&nbsp;at the top of the page.
2.2&nbsp;Where to get full details about a product I want to buy?
Complete product details are available on the Veny Dolsy.com website. However, our customer support is always available for assistance through Veny Dolsy.com call center at xxxxxx between 8 am to 10 pm (Kuwait time zone).
2.3&nbsp;What payment methods can I use to pay for my order?
Currently, we offer various safe and secure payment methods:
- KNET
- Visa
- MasterCard
2.4&nbsp;Can I pay cash-on-delivery for my order?
Yes, cash-on-delivery service is acceptable.
2.5&nbsp;How can I return or exchange purchased items?
You can return or exchange your product within 14 days of purchase by calling customer care at xxxxxxxx. For more information, please refer to&nbsp;Shipping and Return.
&nbsp;
3.&nbsp;DELIVERY INQUIRIES
3.1&nbsp;When will I receive the purchase order?
We will deliver your items within 3 to 5 days from the date of order payment confirmation.
3.2&nbsp;How much I have to pay for the delivery service?
No charges for delivery in Kuwait for invoices exceeding KD xxxxxx (or its equivalence in other currencies), and for invoices less than KD xxxx, the delivery fees vary from KD 2 to XX (or its equivalence in other currencies).
For international delivery services, the fees will be mentioned in the invoice at the time of the purchase check-out.
3.3&nbsp;Can I cancel the sale invoice?
Yes, provided that the order is still in the process of delivery (and not shipped out yet).
3.4&nbsp;What happens in case I ordered multiple items but received only part of the items?
Send us a note via the Contact Us page or call our customer service, and we will resolve the issue.
&nbsp;
4.&nbsp;PRODUCT WARRANTY
4.1&nbsp;Are the jewelry and accessory under warranty?
We offer a warranty against manufacturing defect
4.2 How can I claim warranty compensation?