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Terms & Conditions

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Veny Dolsy is committed to safeguarding the privacy of Registered Users and visitors and seeks to comply with applicable legal requirements in respect of data collection, processing, and transfer. By using venydolsy.com you expressly consent to use your Information, as outlined in this Privacy Policy. Collecting Personal Information
We use the information you provide us to improve the Products and Services we offer you, perform our contractual obligations related to your purchase of Products and obtaining payment, and register you with Venydolsy.com,
 Fraud Prevention
In order to protect our customers and us from fraud and theft, we may share any of the Personal Information (for confirming the identity and other information in our customer records) with financial and other organizations (including law enforcement agencies) involved in fraud prevention and detection.
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Disclosure of Your Information
While we will make every effort to safeguard and keep confidential the information provided to us, we might share your Personal Information for the following reasons: - To other organizations to administer any prize draws or competitions. - To whom we assign our rights and duties under our agreement with you. - If the law compels us to do so. 
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Cookies
We may use technologies, such as cookies or other technologies, to remember your information when you use Venydolsy.com, assess trends, and otherwise monitor the way in which Venydolsy.com is being used.
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Security
We take all reasonably necessary steps to protect against unauthorized access, disclosure, or destruction of Personal Information. We are not responsible for unauthorized access or use by third parties unless such access is enabled because of our gross negligence or willful misconduct.
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Links
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
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Google Analytics
Our website uses Google Analytics to help us learn about who visits our site and what pages are being viewed.
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Changes To This Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Privacy Policy

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1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shipping &amp; Delivery
We help you stay in the convenience of your own home, while we do the delivery. For your convenience, you can store multiple delivery addresses in your account. Please make sure your address details are entered fully and accurately.
We shall contact you before making the delivery, and please make sure you are at home (or another adult over 18 years old at the time of the visit.
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1.1 Delivery time.
Once you place your order, we start working on it right away. Shipping and processing times depend on region location. The standard delivery/shipping typically takes between 3-5 days (as for international orders, it may take 2 -3 more days).
We do our best efforts to accommodate your preferred delivery timings and date. Yet, the actual time of delivery may vary due to uncontrollable reasons.&nbsp;We shall contact you at least 60 minutes prior to the scheduled delivery time.&nbsp;The delivery time estimate is based on business days and does not include weekends and holidays.
You will receive the shipping estimates in your Order Confirmation email.
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&nbsp;1.2 Delivery Process.
If there is a change in the delivery address after the invoice was made, you have to contact our Customer Service Center. We do not accept phone instructions due to security reasons.
In case of the absence of the customer at home, the delivery is considered complete if any family member&nbsp;signs the invoice/delivery note&nbsp;by an adult aged 21 years, at least.
Products are considered delivered in good condition upon the acceptance of the delivery note and physical inspection of the product by the product recipient. If the recipient refuses to inspect the product, then he will be responsible as no claims for damage or missing parts (if applicable) can be made against us later.
If you are not at the specified delivery location at the agreed delivery time/date, our representative will await at the address for 30 minutes and try to contact you. If failed to contact you, our representative will depart and a call will be made again later in the day
Risk of loss or damage and title to purchased products shall pass to you upon delivery of the products at the provided address (and subject to having received the full payment for the products).
 1.3 How much does shipping cost?
We offer free delivery for orders over KD&nbsp;30&nbsp;(or its equivalence in other currencies), and orders under KD&nbsp;30&nbsp;will be charged between KD 2-4 (depending on your region).
International shipping fees vary by region, and you will be provided with the shipping fee at &ldquo;payment checkout&rdquo;.
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1.4 Order tracking.
After you place an order, you'll receive an email confirmation with your order number. You can track the status of your order on&nbsp;your email.&nbsp;&nbsp; Please allow up to 24 hours for the tracking information to update before reviewing your shipment status.
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2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Returns &amp; Replacement
&nbsp;We strongly suggest that you check your Products carefully at the time of delivery.&nbsp;Products purchased can be returned or exchanged within fourteen (14) days from the purchase date subject to the following conditions:
- Products are in good saleable condition.
- Products have a manufacturing defect
- We have the right to refuse product returns or replacements when they were sold during special promotions and/or discounts.
 You may note that refunds made on K-net, Visa/MasterCard may take up to 4-6 weeks. Also, you have the option to accept gift coupons instead of monetary refunds.
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Shipping & Return Policy

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1.&nbsp;ACCOUNT INQUIRIES
1.1&nbsp;Do I need to register?
You need to be registered to be able to buy, and it helps you and Veny Dolsy by:
- Contacting you whenever needed.
- Ensuring a safe shopping experience.
- Get updates on the latest products, promotions, and special offers.
- Make item recommendations and suggestions.
1.2&nbsp;How to create an account?
Simply click on the&nbsp;signup link&nbsp;and follow the onscreen instructions.
1.3&nbsp;What if I forgot my Password?
You just need to click on the &ldquo;Forgot password&rdquo; link and follow the directions.
1.4&nbsp;Do I need to have an account to place a purchase order?
Once you have&nbsp;created an account&nbsp;and&nbsp;logged on, you can make your purchase order. However, you may select to make a purchase without creating an account if you click on the &ldquo;Guest&rdquo; icon.
1.5&nbsp;Will my account expire if I do not use it for a while?
No, your account will remain valid.
1.6&nbsp;Can I create multiple accounts?
Yes, as long as each account has a unique e-mail address for&nbsp;registration.
1.7&nbsp;How to cancel my account?
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
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2.&nbsp;ORDER INQUIRIES
2.1&nbsp;How do I place an order?
Once you come across any item you would like to purchase, just click on &ldquo;add to cart,&rdquo; and your item will be added to your&nbsp;shopping cart. All items you&rsquo;ve selected will be saved in your xcite.com&nbsp;shopping cart, which can be viewed at any time by clicking on the&nbsp;shopping cart link&nbsp;at the top of the page.
2.2&nbsp;Where to get full details about a product I want to buy?
Complete product details are available on the Veny Dolsy.com website. However, our customer support is always available for assistance through Veny Dolsy.com call center at xxxxxx between 8 am to 10 pm (Kuwait time zone).
2.3&nbsp;What payment methods can I use to pay for my order?
Currently, we offer various safe and secure payment methods:
- KNET
- Visa
- MasterCard
2.4&nbsp;Can I pay cash-on-delivery for my order?
Yes, cash-on-delivery service is acceptable.
2.5&nbsp;How can I return or exchange purchased items?
You can return or exchange your product within 14 days of purchase by calling customer care at xxxxxxxx. For more information, please refer to&nbsp;Shipping and Return.
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3.&nbsp;DELIVERY INQUIRIES
3.1&nbsp;When will I receive the purchase order?
We will deliver your items within 3 to 5 days from the date of order payment confirmation.
3.2&nbsp;How much I have to pay for the delivery service?
No charges for delivery in Kuwait for invoices exceeding KD xxxxxx (or its equivalence in other currencies), and for invoices less than KD xxxx, the delivery fees vary from KD 2 to XX (or its equivalence in other currencies).
For international delivery services, the fees will be mentioned in the invoice at the time of the purchase check-out.
3.3&nbsp;Can I cancel the sale invoice?
Yes, provided that the order is still in the process of delivery (and not shipped out yet).
3.4&nbsp;What happens in case I ordered multiple items but received only part of the items?
Send us a note via the Contact Us page or call our customer service, and we will resolve the issue.
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4.&nbsp;PRODUCT WARRANTY
4.1&nbsp;Are the jewelry and accessory under warranty?
We offer a warranty against manufacturing defect
4.2&nbsp;How can I claim warranty compensation?

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